- Return the item within 10 days of the receipt.
- Return in the same condition in which it was delivered to you.
- Do not use, wash, alter/tamper or soil the rug.
- A damaged item will not be eligible for return.
- Item must have the original packing, labels and tags intact. Altered and illegible serial number will also void return.
- We will initiate the refund or replacement once the item passes through quality inspection.
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at hello@ladimoraselections.com. We will replace it without any cost after examining the returned items.
- India - "7 Days Hassle-Free Return" is valid for purchase within India only (Not applicable for custom rug).
- International - Return policy is applicable on manufacturing defects only.